Sorting grab — DEMAREC DRG-17-DN

Frequently asked questions

• Are all parts in stock?

  From the parts on our website, we only have a certain type of parts available right from stock. However, we work with strategic partners all cross the globe so that we can live up to reliable, fast delivery and offer a wide range of products.

• Are you offering original parts as well as an alternative brand for these parts?

  Yes, we have both options available. If you would like to know the alternatives for a specific part, or, if you have a specific part in mind that is not listed (yet) on our website, do feel free to contact us any time. We are more than happy to you.

• Will I receive a warranty on the parts?

  Unfortunately, our parts are offered without a warranty. That doesn’t mean that we are not going to help when a problem occurs. If you are experiencing any challenges with our part(s), we are of course more than happy to think of a solution.

• What are the options in terms of transport?

  We have a strong and reliable network of transporters which allow us to deliver our machines and parts globally. Whether its containers, pallets or air freight, we are able to deliver the order at your doorstep based on the desired mode of transportation.

• When will the parts be shipped?

  Our policy states that prior to shipping, the payment will have to be completed in total up front. Once the payment has been confirmed, we will ship the parts.  

• How am I certain that my parts will arrive undamaged?

  We understand the potential risks of international transport. Your parts will be packaged in a way we can assure that they will be safe during transport. In addition, we are happy to guide you through our shipping process and keep you posted with updates of your shipment.