Undercarriage — Hitachi ZX250

Frequently asked questions

• Are all parts in stock and how long are the delivery times?

  We have a wide range in stock and available for immediate delivery in Venlo, especially in-demand parts such as buckets, rippers and undercarriage components.

  • In stock: available for immediate delivery, shipped as soon as payment is received
  • Out of stock: delivery time depends on our manufacturer
  • Air freight possible for urgent orders
  • You will receive status information at every step in the shipping process

  Let us know how urgent the part is when you enquire, and we will look for the fastest solution.

• Do you offer original parts and aftermarket alternatives?

  Yes, both options are available. We supply both original (OEM) parts and the highest-quality aftermarket parts, depending on availability, budget, and preference.

  • Original parts: an exact fit, guaranteed to meet manufacturer specifications
  • Aftermarket parts: comparable quality, often shorter delivery time and lower price
  • Part not available on the website? Get in touch and we'll source it for you.

  Always include the machine type, year of manufacture and, if available, the serial number when submitting your enquiry so we can quickly provide the correct original or alternative part.

• When will my parts be shipped?

  Our policy is that payment must be made in full before the parts are shipped. Once the payment is confirmed:

  • In stock: dispatched on the next business day
  • Out of stock: as soon as the part arrives at our warehouse

  After shipping you will receive shipping information. We'll keep you updated every step of the way.

• How can I be sure that my parts will arrive undamaged?

  International transport always involves a certain amount of risk. We do everything we can to minimise that risk:

  • Professional packaging: we ship heavy parts on pallets and pack sensitive parts with extra protection
  • Reliable transport network: regular partners we know and trust
  • Shipment tracking: you will receive updates on the status of your shipment
  • Photos before shipping: we will send photos of the packaged part on request

  In case of damage due to transport: contact us right away. We'll always work with you to find a solution.

• Do I get a warranty on parts?

  Used parts are offered without warranty, which is the standard in the used construction equipment market. But we won't leave you stranded if something goes wrong.

  • Technical advice in case of doubt about assembly or operation
  • In case of problems, we'll help find a suitable solution
  • New parts: warranty provided in accordance with factory specifications

  Describe the problem as specifically as possible with photos or video, and we will respond as quickly and effectively as possible to find a solution.

• Is there a ripper or other part with the machine?

  A ripper is usually included as standard with motor graders. If this is not stated on the product page, please indicate this in your enquiry. For other machines, attachments and accessories are listed separately on the product page. Would you like a specific attachment included?

  • In many cases, we can arrange a suitable attachment
  • Let us know what you'd like during the purchasing process and we'll handle the installation
  • Examples include rippers, blades, buckets, filters. Ask us about the available options.

• How safe is your way of doing business?

  When you purchase a machine or part from Smitma, you naturally want to pay securely. That is why we work with ABN AMRO, the Netherlands' most reliable bank, to process all transactions. In addition, we operate with clear and transparent information and ensure that all required documents are properly provided. We have been active for nearly 60 years and, during that time, have handled hundreds of transactions with customers in more than 70 countries.

• When can we reach you?

  You can reach us Monday to Friday from 07:00 to 17:30 CET by phone, email or WhatsApp. Outside these hours, you can always send us an email or WhatsApp message. We will get back to you as soon as possible. We understand that international buyers may be in different time zones and therefore may contact us outside office hours.

• What are the transport options?

  We can ship machines and parts in different ways, depending on size, destination and urgency:

  • Container: suitable for smaller machines and parts
  • RoRo (Roll-on/Roll-off): for drivable machines
  • Low-loader: for road transport within Europe
  • Air freight: for urgent small parts

  We have a strong and reliable network of carriers that allows us to deliver worldwide. You are also welcome to bring your own carrier. If you have us arrange transport, we'll keep you informed at every stage.

• (Machine) How does the payment process work?

  We work with the following payment options:

  • Bank transfer (SWIFT/IBAN): the most commonly used method
  • Letter of Credit (L/C): also irrevocable, with a deferred payment date of up to 1 year
  • Payment by Debit card

  Once we've received your payment, we'll send a confirmation and start preparing your machine right away. You will always receive an official invoice from us with all company details.